Who we are

The Psychology Centre

Our website address is: http://thepsychologycentre.org.

This document provides information relating to how The Psychology Centre handles your personal information. The information that we hold is confidential and often sensitive in nature. Any personal information we hold about you is stored and processed under our data protection policy, in line with The Data Protection Act 1998 (in force on the date this statement became operational) and the General Data Protection Regulation (Regulation (EU) 2016/679) adopted on 27th April 2016 and enforceable from 25th May 2018.

Information is retained in line with Department of Health recommendations. Information on a child will be kept until their 25th birthday or 26th if the young person was 17 at the conclusion of treatment, or 8 years after death. Medical records of adult patients are retained for a period of seven years.

This document also provides extra details to accompany specific statements about privacy that you may see when you use our website (such as cookies).

Dr Lorna Showell is the data controller for The Psychology Centre.  Additional staff working at The Psychology Centre are data controllers for the patients they work with directly.

This privacy policy was last updated on 28th January 2020.

What personal data we collect and why we collect it

What information will we collect about you?

At initial contact we will ask for some personal information about you/your child. This may include:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Date of birth
  • School details
  • GP details
  • Health insurance details (where applicable)
  • NHS number

We may also ask for additional information, such as the difficulties experienced by you/your child, your family and details about your/your child’s past medical history, current difficulties and any concerns and risks – this is classed as sensitive information and is necessary to enable us to offer the service you have sought from us.

We collect information about you when you complete the contact form on our web page. The contact form asks for your name, email address and the reason for your enquiry. We need this information in order to respond appropriately to your enquiry. If you contact us by telephone or direct email, a record will be kept of that correspondence or conversation.

If our services are commissioned for you by third parties (your GP, local authorities, clinical commissioning groups, etc.) they will provide us with a variety of information, including your name, postal address, telephone number, email address and medical/educational history.

How do we use the information we collect about you?

We will use your personal information to provide the services you have requested from us. Collecting this data helps us to:

  • Communicate with you so that we can inform you or remind you about your appointments with us (including by email, in writing or by text message)
  • Deliver the correct service to you/your child
  • Conduct a thorough and appropriate assessment
  • Invoice you/your insurance company for the services we provide
  • Communicate (when necessary and agreed with you) with relevant third parties to support your treatment and manage risk

Your information is shared with the appropriate staff members working at the Centre and they understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this. We may also share your information with other professionals . We will ask for your consent to do this.

There may be instances when we need to share information such as, when there is a legal obligation for us to do so or when the information concerns risk of harm to the patient, or risk of harm to another child or adult. We will discuss such a proposed disclosure with you unless we believe that to do so could increase the level of risk to you or someone else.

We will not share your personal information with third-parties for marketing purposes.

Where do we keep the information?

  • Paper-based patient records and notes are kept to a minimum and stored in a locked filing cabinet.
  • Patient information is stored in our clinical software system. This is a secure password-protected database, which is compliant with General Data Protection Regulations.
  • Access to your personal information is restricted on a ‘need-to-know’ basis only i.e. for those concerned directly with your care and with your account.
  • Sensitive personal information will only be sent to patients/parents by email if they have given prior consent for us to do so. Any computers or mobile devices containing personal information are password protected or protected with a passcode/thumbprint scanner.
  • Data is backed up regularly.

If you contact us via the website contact form or directly by phone or email, we will keep the information in an online filing system which is compliant with General Data Protection Regulations.

How can I see all the information you have about me?

You have a right to access the information that we hold about you/your child and to receive a copy. You should submit your request to the Data Protection lead, Dr Lorna Showell in writing or by email. We will aim to provide the relevant data within 30 days and this may be subject to a small admin fee.

You can also request us to

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information for example, information about your medical treatment
  • Stop using your information – for example, sending you reminders for appointments
  • Supply your information electronically to another health professional

Complaints or queries

If you have any concerns about how we use your information and you do not feel able to discuss it with anyone at the Centre, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745/casework@ico.org.uk)


What is a cookie?

Cookies are small text files which are placed on your computer by websites you visit. They are widely used in order to ensure websites work efficiently, alongside providing insight about the volume of visitors to the website and how visitors move around the website. Cookies are sent automatically by websites as they are viewed, but in order to protect a user’s privacy, a computer will only permit a website to access the cookies it has sent, and not the cookies sent by other sites. Users can also adjust the settings on their computer to restrict the number of cookies that it accepts, or notify them each time a cookie is sent. For further information about cookies please visit www.aboutcookies.org

What sort of cookies do we use on our website?

There are a number of Cookies that are stored when you visit our website. These are used by us to monitor the performance of the website.

Please note that we only use cookies for the purpose of enhancing your online experience and no personal data is collected from you through this process.